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Log inThe Finnish energy company Hehku Energia considers Ropo a reliable and proactive invoicing partner that supports their business growth and development.
Ropo has handled Hehku Energia’s invoice delivery and receivables management since November 2023. The service is based on Ropo’s proprietary Ropo One™ platform, which enables seamless processes and full visibility into financial management. Ropo’s service solution has enhanced Hehku Energia’s processes, freeing up time and resources for the energy company to focus on its core business.
According to Hehku Energia’s Head of Administration, Maria Hattunen, Ropo’s service solution is carefully designed, responsibilities are well defined, and the services adjust seamlessly to meet the energy company’s needs. Hattunen considers Ropo a professional and reliable partner that recognizes its clients’ challenges and supports them in achieving their goals.
“With Ropo, we can trust that the invoicing and receivables management processes are handled with high quality, and the related tools and services are always at the forefront of development. We value dialogue, joint development, as well as friendly and prompt service in our collaboration. The cooperation has been smooth from the start of the service implementation, and we are fully satisfied clients,” explains Hattunen.
Ropo as a growth-supporting partner
Hehku Energia is experiencing strong growth, with an annual invoicing volume exceeding 900,000 invoices. The electricity sales company serves nearly 80,000 consumers, businesses, and housing companies across Finland (1/2025). Ropo’s centralized one-platform strategy excellently supports Hehku Energia’s growth and development objectives.
“Ropo’s service provides a comprehensive solution that covers the entire invoice lifecycle from invoicing to receivables management and payment-related customer service. Our services seamlessly scale and adapt to the company’s evolving needs and growth,” states Ropo’s Key Account Manager, Juha Kajala.
Ropo’s service portfolio also includes the Ropo OneView business intelligence tool, which analyzes the company’s invoicing and payment transactions, offering real-time insights into the financial situation. The service is designed for in-depth cash flow monitoring, enabling optimization and continuous improvement of invoicing workflow.
“We want to make financial management easy so that our clients can focus on growth and development. Leveraging data from Ropo OneView service helps our clients stay competitive and respond quickly to market changes,” Kajala states.
Hehku Energia also utilizes Ropo OneView, which has helped them better track, manage, and accelerate payments.
“Ropo’s service has brought transparency and efficiency to our financial management. Thanks to clear reporting, we can easily monitor different phases of the invoice lifecycle and optimize our invoicing processes. This has, among other benefits, accelerated cash flow and positively influenced the development of the digitalization rate.”
Providing the best possible customer service
Ropo’s customer service handles Hehku Energia’s customers’ inquiries related to payments and overdue payments, allowing the energy company to focus its resources on other key areas. According to feedback, customers are especially satisfied with the friendliness of Ropo’s customer advisors and the ease of handling their payment matters.
“We want to ensure that our customers receive the best possible service in all situations, and collaboration with Ropo enhances our customer service effectively. Ropo invests in customer experience development and offers our customers a wide range of invoicing and service channels, such as the MyRopo customer service application,” explains Hattunen.
In addition to Hehku Energia, Ropo’s clients in the energy sector include Caruna, Elenia, Lumme Energia, Pohjois-Karjalan Sähkö, Pohjois-Suomen Energiatieto, Savon Voima, Lappeenrannan Energia, and Sallila Energia, among others.
Hehku Energia is a Finnish energy company whose mission is to enable a smooth and worry-free life for its customers regarding energy matters. With over 10 years of experience in the energy industry, and we serve consumers, businesses, and housing companies throughout Finland. hehkuenergia.fi
Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, an elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, Norway, and Denmark. Our vision is a better-flowing economy. ropo.fi
Maria Hattunen, Hehku Energia
Head of Administration
Juha Kajala, Ropo
Key Account Manager
Our vision is a better-flowing economy. Read more about us and our services.
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