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Log inThe long-term partnership between Ropo and Lumme Energia in invoicing and accounts receivable management is based on open dialogue and continuous development. Ropo’s invoice lifecycle service, which utilizes strong automation, has been easy to scale within a rapidly growing service company, allowing Lumme Energia to focus on its core business.
Ropo has been responsible for Lumme Energia’s invoice delivery and ledger control as well as its reminder and collection services since the company was founded. Lumme Energia is one of the largest energy companies in Finland, with an annual invoice volume of around 3.3 million.
Lumme Energia was established in 2017 when Etelä-Savon Energia Oy and Suur-Savon Sähkö Oy formed a joint electricity sales company. Lumme Energia has since strengthened its position by acquiring the electricity sales business of Vatajakosken Sähkö and Okun Energia, taking a majority stake in solar energy producer Solarigo Systems Oy and merging with Loiste Sähkönmyynti.
According to Johanna Viskari, Customer Experience Manager at Lumme Energia, Ropo has met the expectations of the partnership from the very beginning. The cooperation is smooth and supports Lumme Energia’s growth objectives.
– In a fast-growing organisation, the single service provider model is a prerequisite for a successful partnership. As a growth-oriented company, we need an easily scalable comprehensive solution, and Ropo’s invoice lifecycle service is an excellent answer to this. We have carried out several major implementation and development projects with Ropo and the cooperation has always gone well, Viskari said.
Moving forward, developing together
By using Ropo’s service, Lumme Energia has built a modern service package to manage its invoice lifecycle, freeing up the company’s own resources and saving costs. The service takes into account Lumme Energia’s own needs as well as the specificities of the industry and legislation. According to Viskari, Ropo’s most important qualities are reliability, a solution-oriented mindset and looking forward.
– Ropo understands our business well and is constantly developing its service in a customer-oriented manner. We have an open discussion culture, which makes it easy to go through things. Things are not always done in the same old way, but Ropo actively offers us suggestions for improvement, Viskari summarises.
Agile development is facilitated by Ropo’s proprietary technology-based single service platform model, which also offers the benefits of service transparency and a high level of automation. Invoices are created in the company’s own system, from where the data is transferred via an interface to the Ropo system and then from one stage to the next. If the due dates are exceeded, the reminder and collection actions are automatically initiated according to a well-defined process. The status of an invoice is monitored throughout its lifecycle and it is also updated via interfaces to Lumme Energia’s own systems.
– Our single service provider model improves visibility into the different stages of invoicing and optimizes cash flow – receivables are efficiently recovered while maintaining customer relationships, Henry Pärssinen, Head of Customer Relations of Ropo said.
Efficiency from data and digitalisation
As a data-driven organization, Lumme Energia extensively uses data in all its business operations. The company also has access to Ropo’s BI reporting service, which gives a full view of all stages of the invoice lifecycle and provides tools to support decision-making, to optimise invoicing and cash flow, and to increase customer insight.
– Using data helps us focus on the right things and identify essential areas for development and potential bottlenecks. We have been using the Ropo BI service from the very beginning and have also been involved in its development. Important indicators for us in the BI service include payment period, development of e-invoicing, payment delays and status, Viskari said.
Data and digital solutions are also utilized in various ways in Ropo’s customer service, where Lumme Energia’s customers are contacted regarding their payments and late payments.
– We are constantly developing our customer service tools and environments, always focusing on the quality of the customer experience. Digital solutions and automation allow us to bring speed, ease and seamlessness to our services. This year, we are focusing especially on the renewal of our MyRopo web service, Pärssinen said.
In addition to Lumme Energia, Ropo’s customers in the energy sector include, among others, Sallila Energia, Elenia, Oulun Energia and Imatran Seudun Sähkö.
Further information:
Johanna Viskari, Customer Experience Manager, Lumme Energia, tel. +358 50 350 0512, johanna.viskari@lumme-energia.fi
Henry Pärssinen, Customer Relationship Manager, Ropo, tel. +358 44 783 8782, henry.parssinen@ropo.com
Lumme Energia provides good energy. We make it easy for you to get electricity contracts across the whole of Finland, for your home, cottage and business. We help our customers generate their own electricity from sunlight with our solar panels and increase electric mobility. We serve both people and businesses in Lumme style: meeting their needs professionally, exceeding their expectations and caring for our planet. We are Lumme Energia. Domestic and the right size. Responsible and quite irresistible. lumme-energia.fi.
Ropo is the Nordic market leader and pioneer in invoicing technology, transforming the invoicing flow end-to-end. We help companies unify and streamline all invoicing processes to create a seamless workflow, providing full visibility, an elevated customer experience, and improved control with a single overview. Committed to exceptional service and our one-platform strategy, we proudly support over 10,000 clients across Finland, Sweden, and Norway. Our vision is a better-flowing economy. ropo.com